08:30

Registration and Welcome Coffee

09:00

Chairperson’s Opening Address

OVERVIEW AND TRENDS

09:10

Opening Keynote: Delivering sustainable and better practice workers' compensation schemes

  • An overview and insight into NSW’s Workers Compensation legislation and how that has changed the worker's compensation landscape 
  • Our strategy and key objectives for the benefit reforms 
  • Examining fundamental principles of a successful workers’ compensation framework 
  • Highlighting future areas for improvement and upcoming policy developments that employers should take note of 
Reserved for: The Hon. Victor Dominello, Minister for Finance, Services and Property, NSW Government

09:40

Comcare: Supporting healthy and safe workplaces through workplace harm reduction 

  • Driving workforce participation and productivity to promote quality workplaces
  • Reviewing self-insurance arrangements under the Comcare scheme – benefits and licensing procedures
  • Working with employers and employees to facilitate recovery, return to work and rehabilitation outcomes 
Speakers
Tony Middlebrook,
General Manager of Insurance
Comcare

10:20

Keynote: Reviewing NSW state compensation insurance model

Speakers
Carmel Donnelly,
Executive Director, Workers and Home Building Compensation Regulation
NSW State Insurance Regulatory Authority

10:50

Morning Tea

11:20

Navigating the challenges ahead for workers’ compensation

  • Top challenges ahead for workers’ compensation and how to manage and mitigate
  • Analysing and bridging critical gaps in our compensation frameworks
  • Gaining insights into managing claims in different state legislations
  • Extracting value from applying technology to claims management practices
  • Monitoring regulatory changes and seeking new approaches to managing claims
Speakers
Marion Nagle,
Executive Director Worker Support and Health
WorkSafe Victoria
PROMOTING HEALTH, WELLBEING AND SAFETY 

12:00

‘I am better’: Medibank’s holistic approach towards improving the health and wellbeing of employees

  • Empowering our employees to live better, healthy lives through our holistic wellbeing program 
  • Addressing key health problems and moving to an integrated approach of delivering a consistent employee experience
  • Integrating externally focused community health initiatives with employee wellbeing 
  • Our success story and how we measure effectiveness
Speakers
Olly Bridge,
Head of Corporate Health and Wellbeing
Medibank

12:40

Networking Lunch

13:30

Case Study: Promoting mental health and wellbeing in the workplace

  • Contributing factors to work-related stress: Do we know what these are?
  • Identification of psychosocial hazards at the individual and organisational level 
  • Developing effective control measures, coping strategies and employee assistance programs
  • Intervention strategies:  where should duty holders focus their efforts?
Speakers
Megan Kingham,
Health and Wellbeing Manager
Optus

14:10

Case Study: Creating a zero-harm culture in high-risk industries

  • Adopting strong safety protocols in potential high-risk situations
  • Re-assessing your current safety plan and executing a new safety vision
  • Incidents in the workplace and the importance of early intervention
  • Personal experiences in leading a safety culture from the top down
  • Our experience of best practice safety management systems
Speakers
Nicole Lawler,
National Health, Safety and Environment Manager
Boral Australia

14:50

Afternoon Tea

15:20

Qantas ‘s approach to managing the risks of alcohol and drugs at work

  • Developing strong policies for maintaining an alcohol and drug free work environment
  • Minimise substance abuse harm in the workplace through timely interventions and counselling
  • Taking active steps to monitor areas of work that could lead to increased alcohol or drug use
  • Educating your workforce to better respond to the risks of alcohol and drugs
Speakers
Dr Ian Hosegood,
Group Medical Director
Qantas
ADDRESSING LEGALITIES

16:00

Navigating the legalities involved in managing workers’ compensation and injury management

  • Examining the legal responsibilities of the employer in dealing with injury management and workers’ compensation 
  • Using case examples in the past 15 months to highlight important learning outcomes 
  • Achieving balanced outcomes for both employers and workers in line with the NSW legislation update
  • Is it illegal to ask about past workers compensation claims during pre-employment?
Speakers
Fiona King,
Partner
Moray & Agnew
Tim McDonald,
Partner
Moray & Agnew

16:30

Chairperson’s Closing Address and End of Day One Conference

08:30

Registration and Welcome Coffee

09:00

Chairperson’s Opening Address

BEST PRACTICE IN INJURY AND CLAIMS MANAGEMENT

09:10

Case study: Reducing costs through proactive claims management

  • Effective cost management of compensation claims starts at the time of the injury
  • Key pointers in managing your company’s compensation scheme
  • Ensuring the quality of claim adjudications and managing claims outcomes
  • Facilitating the implementation of claim models adapted to individual employer and worker needs
  • Ensuring a positive result from dispute resolutions
Speakers
Christian Gamble,
National Workers Compensation Manager
Visy Industries

09:50

Driving innovation in claims management

  • Setting key performance indicators to show how desired claim outcomes are being achieved 
  • Prioritising functional recovery as the main benchmark for claims success
  • Employing claim decision-support tools, workflow automation and predictive modelling
  • How to leverage on value-based care models and link provider quality with outcome measures
Speakers
Yvette Bowen,
Manager Work Health Safety & Injury Management
Northern NSW Local Health District

10:30

Morning Tea

11:00

Case study: Aligning your mental health initiatives with workers’ compensation programs for stronger outcomes

  • When is mental injury compensable? 
  • Achieving better outcomes in managing psychological and stress-related claims
  • Understanding what is effective in reducing psychological harm in the workplace
  • How to improve speed of recovery after a claim is made
  • Improving emotional resilience of affected employees for smoother return to work
Speakers
Louise Dubois,
Group Manager Health Wellbeing and Workers Compensation
Asciano

11:40

Case study: Our compensation framework for mental injuries

  • Promoting the positive benefits of work, particularly for mental stress injuries
  • Creating an expectation that claimants must actively seek return to work from the filing of a claim
  • How to minimise the potential for legal involvement in claim decisions
Speakers
Amanda Cleland,
National Workers Compensation Manager
TNT Express

12:20

Networking Lunch

INJURY MANAGEMENT AND RETURN TO WORK 

13:10

Managing psychological injuries proactively in the workplace

  • Examining workplace factors causing psychological injury and providing effective support for affected employees
  • Improving injury management and return to work services including coordinating detailed health and safety performance reporting
  • Preventing escalation and designing effective control and early intervention measures 
  • Delivering strategic mental health and wellbeing initiatives aligned with relevant legislation
Speakers
Daniel Palmer,
Manager, Health and Wellbeing
NSW Department of Education

13:50

Rehabilitation done right: Getting our injured workers back on their feet

  • Understanding the employer’s role and capacity to provide rehabilitation in the workplace
  • Benefits of employing evidence-based treatment and managing related costs 
  • Preventing re-injury by collaborating closely with workers and supervisors post-return 
  • Some examples of effective rehabilitation procedures for smooth return-to-work 
Speakers
Tamara Frigot,
Head of Health, Safety and Environment
AUSGRID

14:30

Afternoon Tea

15:00

Supporting your employees through best-practice recovery and return to work programs

  • Understanding what recovery means in relation to mental injuries
  • Developing strategies to help employees return to pre-injury responsibilities
  • Identifying and overcoming main barriers to return-to-work 
  • Reduce bullying and harassment of injured workers 
Speakers
Simon Christie,
Workers Compensation and Injury Management Advisor
Fairfax Media

15:40

Panel: Facilitating successful rehabilitation and return to work journeys

  • Practical insights from successful return to work programs
  • Collaborating closely with treatment teams to guide a rehabilitation program 
  • Working with case managers to set out an appropriate return to work plan – including re-training, suitable duties, supervisory support, removal of stressors
  • Putting in place a continuous review plan to monitor progress of return to work
  • What does best-practice in this area look like?
Speakers
Dani Barclay,
National Return to Work Coordinator
Caltex Australia
Rene Thurston,
National RTW and Injury Management Manager
AGL Energy
Mat Haigh,
National Workers Compensation and Return to Work Manager - Fuel and Metro
Woolworths
Kristy Trudgett,
NSW Injury Prevention & Wellbeing Advisor
Veolia Australia and New Zealand

16:10

Chairperson’s Closing Address and End of Conference

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